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RETURN POLICY
All sales are final. No refunds or cancelations under any circumstances.
RETURN POLICY
All sales are considered final. All claims, including defective/damaged item returns, must be made within two (2) days after receipt of goods along with a picture of the damage. Authorization must be requested in order to return the damaged item. ONLY THEN will you be able to return it in exchange for a store credit. Once authorization has been granted, YOU MUST return the item within 5 days of receiving authorization or the item WILL NOT be accepted. If we are not notified within 2 days of receiving the item, it will no longer qualify for a return. Once we have received the item(s) and it has been determined to be in its original condition, a discount code will be sent within 5 days via email. (tags attached/original packaging) IF STORE CREDIT IS ALLOWED, YOUR DISCOUNT CODE MUST BE USED WITHIN 30 DAYS. NO EXCEPTIONS!! An expiration date will be provided to you via email, along with your discount code.
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PRE -ORDERS
Estimated ship dates ARE NOT guaranteed ship dates. It is only an estimation. If your item has not been shipped w/in 15 working days of the estimated date, you may request a refund.
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HANDMADE EARRINGS
KSA Custom earrings are final sale. If received damaged, item(s) will be replaced.
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DAMAGED/DEFECTIVE ITEMS
Please examine your merchandise PRIOR to wearing it. If you receive a damaged or defective item you have 2 days from the date of receipt to contact us via email. You must include a photo of the damage/defect with your email. If we are not notified within 2 days of receiving the item, it will no longer qualify for a return/refund.
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EXCHANGES
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY
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No returns or exchanges will be granted on worn merchandise. Merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted.
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We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
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Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
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*SALE & DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES will be granted.*
*DISCOUNT CODES WILL NOT BE ADDED AFTER AN ORDER IS COMPLETE*
EMAIL INQUIRIES CAN BE SENT TO: